Ewha Ranks Fourth in the National Customer Satisfaction Index (NCSI) Among Private Universities
- 작성처
- Date2025.11.12
- 1559
In the 2025 National Customer Satisfaction Index (NCSI) survey, Ewha Womans University ranked joint fourth among four-year private universities in Korea, advancing two ranks compared to last year. The NCSI is a highly reliable satisfaction survey conducted annually by the Korea Productivity Center. This year’s NCSI survey questioned 2,600 students from 13 private universities nationwide, assessing overall satisfaction, satisfaction compared to expectations, and satisfaction compared to the ideal. Specifically, Ewha scored 79 points in total satisfaction, up one point from last year; 83 points in customer loyalty, an increase of five points; and 82% in customer retention, well above the average. Notably, customer complaints fell from 1.0% to 0.0%, reflecting Ewha’s successful efforts to improve student satisfaction.
Ewha Womans University has promoted more flexible academic systems and strengthened student support systems by introducing self-designed Module courses, improving double-major and minor programs, operating the AI-based student support system (E-Buds), and establishing major-specific career guidance frameworks. As a result, Ewha has earned the highest S-grade rating for two consecutive years in the University Innovation Support Project Performance Evaluation, most recently conducted last August by the Ministry of Education. Additionally, Ewha has ranked first among Korean universities in the Gender Equality category of the THE World University Impact Rankings for six consecutive years, consolidating its status as a premier educational institution for women.
Since her inauguration, President Hyang-Sook Lee has expanded communication channels by improving student-centered administrative systems, enhancing the campus environment, and holding regular meetings with students. This NCSI result is considered proof that Ewha’s inclusive innovation and student-centered policies have led to substantial trust and satisfaction.
Ewha has maintained a top position in the private university category of the NCSI survey for ten consecutive years since 2016, demonstrating the outcomes of its long-term commitment to improving educational service quality and student experience. Utilizing the NCSI survey results, the university will continue to identify improvement tasks across all fields, focusing on education quality, administrative convenience, and students’ quality of life.